Development and Empirical Validation of a Conceptual Model for Enhancing Employee Social Responsibility in Public Organizations of Tehran Municipality: A Quantitative Analysis of Causal, Contextual, and Consequential Components
Keywords:
Social responsibility of employees, public organizations, Tehran MunicipalityAbstract
In recent years, the necessity to strengthen employee social responsibility in public organizations has emerged as one of the main concerns of urban management. As key institutions in addressing social needs and promoting social capital, municipalities play a significant role in fostering a culture of accountability. The present study aimed to empirically validate and test a conceptual model for enhancing employee social responsibility in Tehran Municipality. This study was designed using a quantitative method and a survey-based approach. Data were collected through a researcher-developed questionnaire with the participation of 384 employees and analyzed using statistical tests such as Pearson correlation, t-test, and one-way ANOVA. The findings indicated that the components of professional attitude, organizational strategies, individual factors, and environmental support had a positive and significant correlation with individual, organizational, and social outcomes. Additionally, a significant difference in social responsibility orientation was observed based on age, education level, and years of service. The proposed model can serve as a valid framework for designing training programs, developing human resource policies, and promoting a culture of responsibility within Tehran Municipality. This model also has the potential for localization and application in other public and service-oriented organizations.
Downloads
References
Abbas, J., & Dogan, E. (2022). The impacts of organizational green culture and corporate social responsibility on employees' responsible behaviour towards the society. Environmental Science and Pollution Research, 29(40), 60024-60034. https://doi.org/10.1007/s11356-022-20072-w
Awa, H. O., Etim, W., & Ogbonda, E. (2024). Stakeholders, stakeholder theory and corporate social responsibility (CSR). International Journal of Corporate Social Responsibility, 9(1), 11. https://doi.org/10.1186/s40991-024-00094-y
Bowen, H. R. (1953). Social Responsibilities of the Businessman. Harper & Row. https://books.google.com
Carroll, A. B. (1991). The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders. Business Horizons, 34(4), 39-48. https://doi.org/10.1016/0007-6813(91)90005-G
Chandler, D. (2022). Strategic corporate social responsibility: Sustainable value creation. Sage Publications. https://uk.sagepub.com
Espasandín, F., Ganaza-Vargas, J., & Diaz-Carrion, R. (2021). Employee happiness and corporate social responsibility: The role of organizational culture. Employee Relations: The International Journal, 43(3), 609-629. https://doi.org/10.1108/ER-07-2020-0343
Fedotova, I., Bocharova, N., Rachwał-Mueller, A., Byrski, W., Grabiński, T., & Luty, Z. (2023). Corporate social responsibility as an instrument of sustainable business development: exploring types and dimensions. Zeszyty Naukowe Wyższej Szkoły Ekonomii i Informatyki w Krakowie(19), 83-110. https://doi.org/10.60154/ZeszytyNaukoweWSEI.2023.19.1.1.03
Hashemi, S. M. (2021). The Role of Social Responsibility Strategies in Improving the Cultural-Social Performance of the Municipality Based on the Revolutionary System Theory. Islamic Azad University, North Tehran Branch. https://www.tandfonline.com
Le, T. T. (2023). Corporate social responsibility and SMEs' performance: mediating role of corporate image, corporate reputation and customer loyalty. International Journal of Emerging Markets, 18(10), 4565-4590. https://doi.org/10.1108/IJOEM-07-2021-1164
Nakra, N., & Kashyap, V. (2024). Investigating the link between socially-responsible HRM and organizational sustainability performance-an HRD perspective. European Journal of Training and Development, 48(7/8SP - 687), 704. https://doi.org/10.1108/EJTD-02-2023-0019
Pucelj, M., & Bohinc, R. (2024). Bridging Human Rights and Corporate Social Responsibility: Pathways to a Sustainable Global Society: Pathways to a Sustainable Global Society. IGI Global. https://doi.org/10.4018/979-8-3693-2325-0
Yazdani, H., Mohammadi, A., & Pourabdali, S. (2018). Investigating and Analyzing the Social Responsibility of Ardabil Municipality Employees with an Emphasis on Time Management and Strategic Human Resource Management. Geography and Human Relations, 1(2). https://books.google.com
Downloads
Published
Submitted
Revised
Accepted
Issue
Section
License
Copyright (c) 2025 مهرداد سلگی (نویسنده); سید احمد گل افشانی; علی اکبر فرهنگی (نویسنده)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
