طراحی مدل جامع نظارت و ارزیابی عملکرد اعضای هیأت علمی دانشگاه فرهنگیان با رویکرد مدیریت کیفیت خدمات آموزشی

Alizadeh, M., Motadel, M., & Nazafati, N. (2021). Modeling the Quality Level of University Portal Data Using Quality Function Deployment: A Case Study of Amirkabir University of Technology. Quarterly Journal of Information Management Sciences and Techniques, 7(5), 15-45.

Ataeinia, F. (2024). The Effect of Professional Development on Service Quality with the Mediating Role of Total Quality Management in Iran Air, Northwest Region Islamic Azad University, Ardabil Branch].

Chaman, S., Bahrami, S., Ghasemi, H., & Rasekh, N. (2024). Developing a Paradigmatic Model for Empowering Faculty Members in Sports Management Using a Grounded Theory Approach. Management and Organizational Behavior in Sports(24B), 59-75.

Davoudpour, M. (2022). Examining the Effect of Electronic Human Resource Management on Creating Competitive Advantage in Services for Educational Employees of the Bijar Department of Education with the Mediating Role of Human Resource Flexibility University of Zanjan, Faculty of Humanities].

Dehghan Manshadi, M., Hemmati, H., & Barzegar Bafrouei, K. (2024). Examining Barriers and Challenges in Implementing Student-Teacher Learning Assessment Methods at Farhangian University of Yazd during COVID-19 from the Perspectives of Faculty and Student-Teachers in the 1399-1400 Academic Year. Biannual Scientific Journal of Theory and Practice in Teacher Education, 10(17), 127-144.

Doğan, M., & Arslan, H. (2024). Is the Productivity of Faculty Members Sustainable? The Perspective of Faculty Members. Trends in Higher Education, 3(2), 356-372. https://doi.org/10.3390/higheredu3020022

Golestaneh, M., Mousavi, S. H., & Nikkhah, M. (2022). An Analysis of the Effectiveness and Challenges of Farhangian University's E-Learning during COVID-19 and the Presentation of Appropriate Solutions: A Study of Student-Teachers in Basic Sciences. Biannual Scientific Journal of Theory and Practice in Teacher Education, 8(14), 43-72.

Hosseini, S. F. (2021). Designing an Employee Performance Evaluation Model Based on the EFQM Organizational Excellence Model Iran University of Science and Technology, Faculty of Industrial Engineering].

Ishak, A., Ginting, R., & Fauzi Malik, A. (2022). Integration of Quality Function Deployment (QFD) and Value Engineering in Improving the Quality of Product Conference on Materials Science and Engineering,

Jafari Haghighatpour, A. M., Bamdad Soufi, J., Taghavifard, M. T., & Khorsandi Taskouh, A. (2022). Comparison of a Smart Educational Service Quality Model from the Perspectives of Service Recipients and Providers. Journal of Psychological Science, 21(117), 1713-1728.

Khademi, Y., & Soleimani, T. (2020). Examining Student Satisfaction with the Quality of Education and Teaching by Faculty Members at Farhangian University of Ardabil. Quarterly Journal of Research in Teacher Education, 3(1), 127-139.

Kinker, P., Swarnakar, V., Singh, A. R., & Jain, J. (2021). Prioritizing NBA Quality Parameters for Service Quality Enhancement of Polytechnic Education Institutes: A Fuzzy Kano-QFD Approach. Materials Today: Proceedings.

Mansouri, Z. (2022). Comparison of the Educational-Behavioral Performance of Faculty Members Based on Academic Rank under Face-to-Face and Virtual Education Conditions from the Perspective of Arak University Students Arak University, Faculty of Humanities].

Mirhosseini, S. A. A. (2021). Examining the Moderating Role of Employee Satisfaction in the Relationship between Educational Service Quality and Employee Loyalty in the Property and Real Estate Organization of the Mostazafan Foundation in Mazandaran Province Islamic Azad University, Chalus Branch, Faculty of Management and Accounting].

Mohmed, H. E. F. (2024). Attitudes of Faculty Staff Members and Their Assistants Towards Students' Use of AI Tools in Scientific Research. IJHS(1), 49-61. https://doi.org/10.69792/ijhs.24.1.5

Nikpour, R. (2021). Evaluating Educational Service Quality for Employees in Manufacturing Industries Using the Fuzzy KANO-QFD Approach Naghsh-e Jahan Higher Education Institute].

Nowcheh Nassar, H. (2023). Evaluating Educational Service Quality Using Multi-Criteria Decision-Making Methods in Higher Education. Research in Teaching Methods, 1(1), 101-119.

Nowzadi, N. (2022). Evaluating Guest Satisfaction with Electronic Services in Five-Star Hotels in Mashhad and Comparing the COVID-19 Period with the Pre-Pandemic Period Kheradgarayan Motahar Higher Education Institute].

Pirniakan, A. L. (2020). The Concept and Types of Supervision and Control in Iranian Law. Quarterly Journal of Interdisciplinary Legal Research, 1(1), 67-79.

Pouraliakbar, N. (2020). Examining the Effect of Abusive Supervision on Employee Performance with the Mediating Role of Organizational Paranoia Payame Noor University, Yazd Center].

Rashidi, Z., & Fereydouni, S. (2021). Presenting a Conceptual Framework for Total Quality Management in Iranian Universities. Knowledge-Based Development Economics Quarterly, 1(1), 25-52.

Rezaei Mofrad, M. (2021). The Concept of Supervision in Public Law. Scientific-Specialized Law Quarterly of the University of Tehran Farabi Campus, 1(1), 29-36.

Rezaeian, A. (2022). Foundations of Organizational Behavior Management. SAMT.

Robbins, S. P. (2024). Organizational Behavior: Concepts, Theories, and Applications. Office of Cultural Research.

Roshan Tabari, A. (2023). A Comparative Study of Parents' Expectations of Educational Service Quality between Public and Non-Public Elementary Schools in Mahmoudabad Amol Higher Education Institute].

Rostami, S. (2022). Design and Validation of an Optimal Faculty Learning Community Model: A Mixed-Methods Study at Farhangian University Campuses in Tehran Province Shahid Beheshti University, Faculty of Education and Psychology].

Sadeghi, F., & Marjani, T. (2024). Developing a Core Competency Model for Faculty Members in Business Management and Examining Its Impact on Student Satisfaction

Sadin, A. A. (2022). Design and Validation of a Faculty Professional Development Model at Farhangian University Kharazmi University, Faculty of Management].

Samadipour, A., Bani Asadi, N., & Kavousi, E. (2025). Identifying and Explaining the Components of Educational Service Quality Evaluation in Universities. Cultural Sociology Research, 1, 69-106.

Sarabadan, S. A. M. (2022). Performance Evaluation of Educational and Training Leaders of Multi-Grade Classes from the Perspectives of Teachers and Principals in Markazi Province Allameh Tabataba'i University, Faculty of Education and Psychology].

Seyed Hatami, S. S. (2020). Design and Evaluation of a Faculty Development Model at Farhangian University Islamic Azad University, Ardabil Branch, Faculty of Humanities].

Tanaomi, M. M. (2021). Management of Universities and Higher Education Institutions: Understanding and Implementing Total Quality. SAMT.

Wibowo, T., Badiati, A., Annisa, A., Abdul Vahab, M., Jamaludin, M., Rozinkan, M., & Muhaini, A. (2020). Effect of Hard Skills, Soft Skills, Organizational Learning and Innovation Capability on Islamic University Lecturers’ Performance. Journal in the Field of Pharmacy, 11(7), 556-569.

Zhang, Y., Chen, D., & Xu, J. (2025). The Relationship Between Faculty Members’ Perceptions of Technology Leadership and Their Technology Integration Into Higher Education—Evidence From China. British Educational Research Journal, 51(6), 2837-2870. https://doi.org/10.1002/berj.4204